NHS Direct has developed a service that improves patient access to same day appointments in Cheshire.
This assists GPs in managing their same day appointment system and home visiting service, both of which place pressure on their clinical time.
NHS Direct, together with the staff from the primary care centre, work efficiently to ensure that referrals to the GPs for same day appointments and home visits are from patients who have a true medical need.
Where patients can safely be treated through self care, NHS Direct nurses work with them to ensure they are supported to look after themselves in their own home.
Through this process, those patients who truly need to the see their GP can access a same day appointment and receive appropriate treatment.
Feedback from both patients and professionals has been positive since the start of the scheme. Additionally, by improving access to this primary care centre over time, there will also be a reduction in emergency admissions. This demonstrates that NHS Direct can successfully contribute within this area.
Showing posts with label emergency care. Show all posts
Showing posts with label emergency care. Show all posts
Monday, January 12, 2009
GP out of hours triage
Primary Care Trusts (PCTs) are responsible for making sure all patients can access out of hours care.
Some PCTs may provide this healthcare themselves, while others commission other organisations to provide out of hours services on their behalf. This creates slightly different services across the country.
NHS Direct provides some out of hours services, and completes the call answering and clinical assessment for patients who use the service.
This provides callers with prompt access to healthcare and assessments, and refers patients to a range of appropriate partner organisations depending on their clinical need.
Where patients are referred for face to face care, their call details are passed electronically to our partner organisation who will arrange the next stage of clinical care.
All elements of our service comply with the national standards for out of hours care. This ensures that patients accessing their out of hours GP service are answered and assessed effectively.
Meeting these standards makes NHS Direct a safe and reliable provider of out of hours care. Additionally NHS Direct can extend this standard of care to provide Single Point of Access (SPA) schemes. Following the recent Darzi reviews, clinical professionals and commissioners are seeking services that provide one point of contact where information and signposting can be delivered safely and consistently.
NHS Direct has developed significantly in recent years and is equipped and capable to provide this patient focused service.
Some PCTs may provide this healthcare themselves, while others commission other organisations to provide out of hours services on their behalf. This creates slightly different services across the country.
NHS Direct provides some out of hours services, and completes the call answering and clinical assessment for patients who use the service.
This provides callers with prompt access to healthcare and assessments, and refers patients to a range of appropriate partner organisations depending on their clinical need.
Where patients are referred for face to face care, their call details are passed electronically to our partner organisation who will arrange the next stage of clinical care.
All elements of our service comply with the national standards for out of hours care. This ensures that patients accessing their out of hours GP service are answered and assessed effectively.
Meeting these standards makes NHS Direct a safe and reliable provider of out of hours care. Additionally NHS Direct can extend this standard of care to provide Single Point of Access (SPA) schemes. Following the recent Darzi reviews, clinical professionals and commissioners are seeking services that provide one point of contact where information and signposting can be delivered safely and consistently.
NHS Direct has developed significantly in recent years and is equipped and capable to provide this patient focused service.
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